{"id":33738,"date":"2025-01-27T13:35:51","date_gmt":"2025-01-27T13:35:51","guid":{"rendered":"https:\/\/datakue.com\/eng\/?page_id=33738"},"modified":"2025-07-25T15:00:57","modified_gmt":"2025-07-25T15:00:57","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/datakue.com\/eng\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t
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Cancellation & Refunds Are<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Simple, Transparent &<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Customer-Focused.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Policy & Process Guidelines<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Understanding Your Options & Steps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Your satisfaction matters the most. We are upfront and transparent about keeping you well informed. Our Cancellation & Refund options provide a simple process for a fair and straightforward resolution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Updated: July 31, 2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If for any reason, you wish to obtain a refund for your purchase with us, here are the following terms applicable.<\/p>\n\n\n \n

1. Communication:<\/b> All our communication will be via email only.<\/p>\n\n

\n2. Cancel The Order:<\/b> Send an email to connect@datakue.com with the subject \"Cancel Order No. [Your Order Number]\" to initiate the cancellation process. You will receive an automated notification confirming your cancellation status. <\/p>\n\n3. Timeline For Cancellation:<\/b> Identify which timeline your purchase comes under as there are three categories:\n\n

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  1. General Timeline:<\/b> The time limit to cancel any paid order is within 21 days from the date of invoice. The time limit to claim a refund is within 30 days of cancellation status response. Effectively, you have 51 days in hand.<\/li>\n\n
  2. 30-Day Money Back Promise:<\/b> For a product or service purchased under this category, you must submit your request via your registered email before the 30-day period expires. We will process a full refund of your payment.<\/li>\n\n
  3. Subscription Cancellation:<\/b> Our subscriptions are billed annually. You may cancel your subscription at any time to prevent renewal charges for the next year.<\/li>\n\n
    • Refunds:<\/b> If you cancel during your current annual term, you will receive a pro-rated refund for any full, unused future months. Please note, no refunds are provided for partial months.<\/li>\n
    • Annual Renewal:<\/b> Your annual subscription automatically renews at the end of its 12-month term. We will send you a reminder one week prior to your renewal date.<\/li>\n\n
      1. To Avoid Renewal Charges:<\/b> Please ensure you cancel your subscription on or before your annual renewal date. Your service will then gracefully conclude without further charges.<\/li>\n\n
      2. Post-Renewal Cancellation & Data Access:<\/b> If you cancel on or after your annual renewal date (meaning your subscription has renewed), a pro-rated charge will apply for the initial period of the new annual term. Please be aware that access to your business data will be suspended automatically on the day immediately following your renewal date if the renewal payment is not completed.<\/li>\n\n
      3. Reactivation Window & Penalty:<\/b> To regain access to your data, you can renew your subscription within two weeks of your renewal date; a penalty fee will apply.<\/li>\n\n
      4. Permanent Data Deletion:<\/b> If the subscription remains unpaid and is not renewed within this two-week period, your account and all associated business data will be automatically and permanently deleted.<\/li><\/ol><\/ul><\/ol>\n\n

        \n4. Refund Request:<\/b> After you receive confirmation of cancellation, you may submit a refund request by replying to the same email, ensuring the communication thread remains intact.<\/p>\n\n\n5. Eligibility For Refund Request:<\/b> Eligibility for a refund request is based on two key factors:\n\n

        1. The request being submitted within the applicable timeline (as outlined in Point 3. Timeline For Cancellation).<\/li>\n
        2. Receipt of a confirmed cancellation status (as outlined in Point 2. Cancel The Order).<\/li><\/ol>\n\n

          \n6. Review & Decision: <\/b> Every refund request will be reviewed by our customer care team. For eligible requests, the final refund amount shall be based on the service usage as applicable. Please note, we reserve the right to deny refund requests in cases where your account is in violation of our Terms of Use, or your account activity indicates policy abuse or fraudulent behavior. <\/p>\n\n

          \n7. Refund Approval & Payout:<\/b> Following the review process, when your refund is confirmed, an automated email will be sent to you with the approved amount and a request for your bank account details. You'll receive your refund within 30 days of our receipt of your bank details.<\/p>\n\n8. Exceptional Refunds:<\/b> We understand that unforeseen circumstances or mistakes can occur. Refunds for the following situations may be considered on a case-by-case basis, provided the request is submitted within 7 days of the occurrence:\n

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          1. Double Billing:<\/b> If you've been accidentally charged twice for the same service, a full refund will be processed.<\/li>\n\n
          2. Accidental Purchases:<\/b> If a purchase was made unintentionally due to a wrong service selected, a duplicate order, an unauthorized purchase, or a misunderstanding of the subscription model (e.g., believing it was a one-time purchase or free trial), and there has been no service usage.<\/li>\n\n
          3. Technical Failures:<\/b> If the service was non-functional due to issues on our side.<\/li><\/ol>\n\n\n9. Non-Refundable Items:<\/b> Refunds for the following items will not be processed, except when there's double billing (as outlined in Point 7A) or other billing errors on our part.\n\n
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            1. Domain name registrations Or SSL Certificates:<\/b> Charges for these third-party services are strictly non-refundable as we incur non-recoverable costs from providers upon their immediate activation. This policy applies even if the purchase was accidental, a duplicate, or involves an error that is not recoverable by us from the third-party provider.<\/li>\n\n
            2. Customizations delivered and one-time setup fees implemented. <\/li>\n\n
            3. Services or products that have been misused or modified without approval.<\/li><\/ol>\n\n

              \n10. Important Notes & Security:<\/b> We will never ask for your bank account user ID or password in any of our communications. We strictly use email for all official communication and will never use any other mode, including phone calls, SMS, WhatsApp texts, or public posters, to request your account credentials.<\/br>\nPlease Note:<\/b> Any deductions or additional transaction charges levied by the bank(s) or payment processor(s) are outside of our control and scope.\n<\/p> <\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

              Cancellation & Refunds Are Simple, Transparent & Customer-Focused. Policy & Process Guidelines Understanding Your Options & Steps. Your satisfaction matters the most. We are upfront and transparent about keeping you well informed. Our Cancellation & Refund options provide a simple process for a fair and straightforward resolution. Updated: July 31, 2025 Refund Policy If for […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-33738","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/datakue.com\/eng\/wp-json\/wp\/v2\/pages\/33738","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/datakue.com\/eng\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/datakue.com\/eng\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/datakue.com\/eng\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/datakue.com\/eng\/wp-json\/wp\/v2\/comments?post=33738"}],"version-history":[{"count":443,"href":"https:\/\/datakue.com\/eng\/wp-json\/wp\/v2\/pages\/33738\/revisions"}],"predecessor-version":[{"id":41699,"href":"https:\/\/datakue.com\/eng\/wp-json\/wp\/v2\/pages\/33738\/revisions\/41699"}],"wp:attachment":[{"href":"https:\/\/datakue.com\/eng\/wp-json\/wp\/v2\/media?parent=33738"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}